Trustpilot is an online review platform that allows customers to leave reviews for businesses worldwide, helping others make informed decisions before they buy or use services. It has become a crucial tool for gauging customer satisfaction and company reputations.
Scraping the Trustpilot reviews for a specific business can provide invaluable insights into customer feedback, overall satisfaction levels, and common themes in reviews. This data is essential for businesses monitoring their online reputation, competitors analyzing market standing, and researchers studying consumer behaviour.
Use Cases:
- Reputation Management: Analyze customer feedback to identify areas of improvement and celebrate strengths, tailoring your services to better meet customer needs.
- Competitor Analysis: Compare your performance against competitors by analyzing the sentiment and content of their customer reviews, helping you identify industry standards and opportunities for differentiation.
- Market Research: Collect and analyze customer opinions on products or services, uncovering trends that can inform strategic decisions and product development.
Integrating this robot with Google Sheets, Airtable, or Zapier can streamline the process of organizing and analyzing the scraped review data. For instance, automatically updating a Google Sheets or Airtable database with the latest reviews can provide real-time insights, while Zapier can trigger alerts or workflows based on specific review content or ratings.
Using this prebuilt robot to scrape Trustpilot reviews offers a seamless way to monitor and analyze customer feedback, empowering businesses to improve their services, monitor their online reputation, and stay ahead of the competition.
# | Reviewer | Rating | Date | Title | Review | Date of Experience |
|---|---|---|---|---|---|---|
1 | Orleans, MA Customer | 5 | Wednesday, July 24, 2024 at 03:23:00 PM | Exceeded expectations | I rarely write reviews, but a company that really does things right deserves one. The website ordering process is straightforward and delivery date expectations are clearly stated. Both of my orders arrived early. The hats I purchased are of high quality and the embroidery is stitched cleanly, making our logo look great. Zero complaints - well done! | July 24, 2024 |
2 | Ronny Oginski | 5 | Wednesday, July 24, 2024 at 03:23:40 PM | Great company | Great company! Encountered an issue with an order, but they promptly replaced it without any hassle. Excellent customer service, thank you! | July 24, 2024 |
3 | Julio Estrada | 5 | Wednesday, July 24, 2024 at 01:49:33 AM | They exchanged the first polo shirt &… | They exchanged the first polo shirt & made the process hassle free. The exchange had to be done to adjust the logo size. Shirt quality & embroidery quality is great | July 23, 2024 |
4 | Dwight M. Cannon | 5 | Tuesday, July 23, 2024 at 06:25:57 PM | Stands By Their Products | The initial order was filled incorrectly, but as soon as I notified them I was informed the order would be resent with the error corrected. There were no additional charges and I did not need to return the initial items. It's great to receive such terrific customer-oriented service. | July 23, 2024 |
5 | Asset Protection Group | 5 | Wednesday, July 24, 2024 at 02:57:10 PM | Easy to do business | Easy to do business. Good value for dollar spent. No BS in addressing a small snafu. Overall, a great experience. | July 24, 2024 |
Company Name | Total Reviews | TrustScore | Company Website |
|---|---|---|---|
Queensboro | 24,790 | 4.9 | https://www.queensboro.com/tporg_ |
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