Trustpilot is an online review platform that allows customers to leave reviews for businesses worldwide, helping others make informed decisions before they buy or use services. It has become a crucial tool for gauging customer satisfaction and company reputations.
Scraping the Trustpilot reviews for a specific business can provide invaluable insights into customer feedback, overall satisfaction levels, and common themes in reviews. This data is essential for businesses monitoring their online reputation, competitors analyzing market standing, and researchers studying consumer behaviour.
Use Cases:
- Reputation Management: Analyze customer feedback to identify areas of improvement and celebrate strengths, tailoring your services to better meet customer needs.
- Competitor Analysis: Compare your performance against competitors by analyzing the sentiment and content of their customer reviews, helping you identify industry standards and opportunities for differentiation.
- Market Research: Collect and analyze customer opinions on products or services, uncovering trends that can inform strategic decisions and product development.
Integrating this robot with Google Sheets, Airtable, or Zapier can streamline the process of organizing and analyzing the scraped review data. For instance, automatically updating a Google Sheets or Airtable database with the latest reviews can provide real-time insights, while Zapier can trigger alerts or workflows based on specific review content or ratings.
Using this prebuilt robot to scrape Trustpilot reviews offers a seamless way to monitor and analyze customer feedback, empowering businesses to improve their services, monitor their online reputation, and stay ahead of the competition.
# | Reviewer | Rating | Date | Title | Review | Date of Experience |
|---|---|---|---|---|---|---|
1 | Mike | 5 | Sunday, September 8, 2024 at 07:16:45 PM | Great customer service!! | I placed an order for some embroidered hats, and when I received them, there was an error. I contacted customer service, and they quickly replaced my order with no issues. I'm impressed with their quality and responsiveness. I do recommend Queensboro. Mike | September 08, 2024 |
2 | lanandra dibbles | 5 | Monday, September 9, 2024 at 12:15:26 AM | The quality was amazing | The quality was amazing. Company worked very close with you on. Choosing the right colors that will make your items look more professional. And for personalized embroidery items. I had my items within five business days. | September 08, 2024 |
3 | Ms. Woods | 5 | Monday, September 9, 2024 at 12:05:53 PM | Excellent Service | I have place a number of orders with Queensboro since 2021. Anytime I order from QB, I receive excellent service. This time I ordered shirts that were way too big and without fail, QB re-shipped them in a smaller size. Thank you, so much. | September 09, 2024 |
4 | John Montgomery | 4 | Sunday, September 8, 2024 at 05:08:13 PM | Company Shirt/Hat | The shirt turned out really good for the price. This was the first product I ordered from the company but I’ll definitely give them other try and order a few more custom apparel pieces. | September 08, 2024 |
5 | Fred Cavese | 5 | Sunday, September 8, 2024 at 02:55:15 PM | Excellent Customer Service | When the first set shirts didn't fit right, Queensboro promptly sent replacement shirts of the right size. Keep up the good work, Queensboro! | September 08, 2024 |
Company Name | Total Reviews | TrustScore | Company Website |
|---|---|---|---|
Queensboro | 25,109 | 4.9 | https://www.queensboro.com/tporg_ |
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