Extract Company Reviews from Trustpilot
Trustpilot is an online review platform that allows customers to leave reviews for businesses worldwide, helping others make informed decisions before they buy or use services. It has become a crucial tool for gauging customer satisfaction and company reputations.
Scraping the Trustpilot reviews for a specific business can provide invaluable insights into customer feedback, overall satisfaction levels, and common themes in reviews. This data is essential for businesses monitoring their online reputation, competitors analyzing market standing, and researchers studying consumer behaviour.
Use Cases:
- Reputation Management: Analyze customer feedback to identify areas of improvement and celebrate strengths, tailoring your services to better meet customer needs.
- Competitor Analysis: Compare your performance against competitors by analyzing the sentiment and content of their customer reviews, helping you identify industry standards and opportunities for differentiation.
- Market Research: Collect and analyze customer opinions on products or services, uncovering trends that can inform strategic decisions and product development.
Integrating this robot with Google Sheets, Airtable, or Zapier can streamline the process of organizing and analyzing the scraped review data. For instance, automatically updating a Google Sheets or Airtable database with the latest reviews can provide real-time insights, while Zapier can trigger alerts or workflows based on specific review content or ratings.
Using this prebuilt robot to scrape Trustpilot reviews offers a seamless way to monitor and analyze customer feedback, empowering businesses to improve their services, monitor their online reputation, and stay ahead of the competition.
# | Reviewer | Rating | Date | Title | Review | Date of Experience |
|---|---|---|---|---|---|---|
1 | Stephen Kohler | 5 | Wednesday, May 1, 2024 at 05:02:24 PM | You went above and beyond | You went above and beyond! Placed an order and I mentioned the xxl were smaller than what I usually ordered and you replaced them no questions asked! I didn’t even ask! I was just making an observation! Excellent customer service and you’ve earned a new customer! | May 01, 2024 |
2 | John | 5 | Tuesday, April 30, 2024 at 10:39:09 PM | Super easy and friendly company to work with. | The sites was easy to understand. I was able to make my selections, upload our logo, get my questions answered quickly, and complete my order without any issues. The turnaround was rapid and the communications along the way kept me informed. My orders arrived exactly when they said they would. I’m so happy to have found Queensboro. We are looking forward to many more orders in the future. | April 30, 2024 |
3 | Ronald Moniz | 5 | Tuesday, April 30, 2024 at 05:06:48 PM | Queensboro lives up to its word | Queensboro lives up to its word. Guaranteeing great customer service and product. After making a color mistake on my end, Queensboro still made it right by sending us the right color hats at no extra charge. Customer Service at its best | April 18, 2024 |
4 | Taylor | 5 | Tuesday, April 30, 2024 at 07:31:06 PM | Custom Shirt | My custom embroidered shirt turned out fantastic. Queensboro’s customer service was outstanding as well. I had never heard of or used their services, but can’t recommend enough! | April 30, 2024 |
5 | Porter Winter | 5 | Wednesday, May 1, 2024 at 05:42:34 PM | The best customer service I've ever experienced. | They did not pay me to say this. The customer service is amazing. They even let me change my logo in the middle of the process. They literally responded within 20 seconds to my questions. | April 28, 2024 |
Company Name | Total Reviews | TrustScore | Company Website |
|---|---|---|---|
Queensboro | 24,225 | 4.9 | https://www.queensboro.com/tporg_ |
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